Oct 21, 2015 the eg operational intelligence suite is available in the cloud, as a managed service, and onpremise. It is designed to solve real problems of operational efficiency, customer satisfaction and compliance experienced by our customers. It has been proven to create extra capacity through realtime work balancing as well as reducing endtoend processing times, eliminating backlogs and providing evidence to meet regulatory requirements. Microsoft power bi is a webbased business analytics tool suite. The eg operational intelligence software suite is the most comprehensive workforce optimisation software suite for back office operations incorporating over 25 years of customer centric development. About eg eg solutions, plc is a global back office optimisation software company. The eg operational intelligence software suite was the first purpose built back office workforce optimisation software product in the market.
Cordys operations intelligence coi is a solution that enables. Sisense provides an endtoend solution for tackling growing data sets from multiple sources, that comes outofthebox with the ability to crunch terabytes of data and support thousands of usersall on a single. Moira herman operations change agent metropolitan health. Eg solutions and aspect unveil german language back office. This document guides application leaders seeking wfm applications through the market landscape, and helps them to identify which type of solution and vendor is most suitable for their organization. Eg solutions launches new operational intelligence suite. Alternative competitor software options to holvi include essentia core banking, aspekt microfinance software, and olympic banking system.
The eg operational intelligence software suite, together with the eg principles of operational management, provides the ability to optimize customer service provision and manage endtoend customer journeys using any device, anytime, anywhere. Top business intelligence software best bi tools comparison 2020. Operational intelligence oi is a category of realtime dynamic, business analytics that delivers visibility and insight into data, streaming events and business operations. It is an operational excellence software platform which uses artificial intelligence and machine learning to provide companies with smart kpis. Geoban sharpens its back office operations with eg. Examples of business intelligence tools include data visualization, data warehousing, dashboards, and reporting. Oct, 2015 following the initial implementation of the eg operational intelligence software suite, the mi team joined the command centre unit and planning models were put in place with 100% coverage across geoban uk. Operations management improvements are achieved through the deployment of egs two core productsservices. Sap is a robust software intended for all roles it, end uses and.
Verint work manager is a business intelligence solution that provides operational transparency and gives managers, team leads and. The eg operational intelligence software suite is the most complete, purpose built workforce optimisation software for back offices the only solution that manages work, people and endtoend processes wherever they are undertaken, anywhere in the world. Ifs enterprise operational intelligence software eoi offers enterprises a range of tools to deliver visual insight, understand performance and enable better. Cloud based and modular by design the eg operational intelligence software suite is considered the most comprehensive workforce optimisation suite for back office operations backed by over 25 years of industry experience. It is enabled by the splunk platform, the foundation for all of splunks products, premium solutions, apps and addons. The eg operational intelligence software suite provides historic. The eg operational intelligence software suite product overview in todays fast moving, competitive and highly regulated customer service environments, it is crucial that organisations have the ability to effectively manage resources and work to optimise both the customer experience as well as individual employee and team performance. Operational intelligence oi is a category of realtime dynamic, business analytics that delivers. The latest iterations of the products eg work manager and eg operational intelligence deliver performance improvements in customer service operations allowing for consistency in work, resource and performance management from anywhere in. Prtg network monitor is an allinclusive monitoring software solution developed by paessler. Operational intelligence is a relatively new market segment compared to the more mature business intelligence and business process management segments.
In addition to companies that produce dedicated and focussed products in this area, there are numerous companies in adjacent areas that provide solutions with some oi components. Sep 24, 2015 back office workforce optimisation company, eg solutions, has launched a new forecasting and capacity planning software module for its eg operational intelligence software suite. Find the best business intelligence tools for your organization. Operational intelligence gives you a realtime understanding of whats happening across your it systems and technology infrastructure so you can make informed decisions. Working in the testing department with a role as a test analyst.
Simulyze offers a packaged commercial offtheshelf cots application built on its operational intelligence platform mission insight. For example, one of the worlds leading oil and gas. Converged application and infrastructure monitoring solution to monitor every layer and every tier of your it environment. The eg operational intelligence software suite is the most comprehensive, purpose built enterprise workforce optimisation software solution available for the back office and is proven to improve customer satisfaction, increase operational efficiency and evidence compliance across a range of industry sectors the eg operational management methodology implementation services and accredited. Business change programmes, process analysis, business development. Mar 18, 20 stafford, staffordshire prweb uk 18 march 20 bloor research has written an indetail whitepaper on optimising back office performance with eg solutions. The eg operational intelligence software suite has been an enabler in helping geoban uk deliver cumulative savings in excess of. Enterprise workforce optimisation for the back office eg. This document is designed to guide hr and hr it leaders through the market landscape, and help them identify what type of vendor and solution is most suitable for their unique requirements. As an operations change agent i support the implementation of the eg operational intelligence software suite, eg work manager is a solution which provides managers and team leaders with. Siemens xhq operations intelligence software is helping industries worldwide to drive.
It follows a successful proof of concept project, conducted earlier this year, when integration with the clients existing workflow systems was completed. Banco santander implements eg solutions back office software. Using the eg principles of operational management training framework, eg worked with geoban to create. Looking for a business intelligence tool thats lined up with your. Ifs enterprise operational intelligence eoi software solutions. This involves using an extensive set of logical testing methods to ensure that the business requirements of the eg software product suite are functioning as specified. May 21, 20 eg solutions, plc is a global back office optimisation software company. Back office workforce optimisation company, eg solutions, has launched a new forecasting and capacity planning software module for its eg operational intelligence software suite.
Geoban sharpens its back office operations with eg operational. Available in saas and onpremises deployment models. Under the terms of the contract the company will implement the eg operational intelligence software suite and eg mobile across approximately 500 back office, call centre and sales staff in europe to improve endtoend customer service, optimise the use of resources, remotely as well as onsite, and ensure regulatory compliance. Business intelligence bi software has gained considerable traction since its introduction as decision support systems in the 1960s. The market for workforce management is fragmented and complex. If you want to tell a story with your data, but arent ready to buy a full package, check out these. The eg operational intelligence software suite is designed to operate in either a stand alone mode or be integrated with existing bpm and other back office systems. Domo is a cloudbased business management suite that accelerates digital transformation for businesses of all sizes. We provide global analytical, operational, technical and administrative professional services which we tailor to our clients. Oct 30, 2015 following the initial implementation of the eg operational intelligence software suite, the mi team joined the command centre unit and planning models were put in place with 100% coverage across. Vitria technology operational intelligence platform. Siemens xhq operations intelligence software in the mindsphere. Our platform helps you unleash your vision in our smarter, connected world.
Holvi is banking systems software, and includes features such as atm management, credit card management, online banking, and transaction monitoring. Used by many leading companies in multiple sectors including financial services, bpo services, utilities, and government, eg. Software ag is a leader in platform integration and iot for enterprises. Gci secure contract for eg operational intelligence. Mar 19, 2018 setup for the servicenow itom operational intelligence application. Equipped with an easytouse, intuitive interface with a cuttingedge monitoring engine, prtg network monitor optimizes connections and workloads as well as reduces operational costs by avoiding outages while saving time and controlling service level agreements slas. Oi provides organizations the ability to make decisions and immediately act on these analytic. Today, there are over 100 bi software companies selling some type of business intelligence tool. Targit decision suite is a business intelligence and analytics solution that offers. Ukbased operations management software company eg solutions has secured a three year hosted application. The eg forecasting module, together with its integrated capacity planning capability, provides a step change in operational forecasting for the back office. Mission insight provides command and operators in deployed situations with a common operating picture, even in the most remote environments or lowbandwidth situations, to ensure realtime, indepth data.
Chris fryer head of customer operations verint linkedin. The company will offer eg operational intelligence suite as the hosted application. Nov 22, 20 aspect has exclusive distribution rights of the eg operational intelligence software suite in asia pacific and the americas and is working jointly with eg in europe, the middle east and africa. With this, it becomes easy to get related information, e. The market for workforce management wfm is fragmented and complex. Aspect software fortifies front and back office suite with. Business intelligence software enables companies to access, analyze and share information. The ability to forecast, simulate, monitor, allocate and balance incoming work with back office workforce skills, capacity and availability delivers significant improvements to customer service levels, compliance, cost management and operational efficiency.
The eg operational intelligence suite is available in the cloud, as a managed service, and onpremise. Sap businessobjects is a business intelligence suite designed for. Builtin kpis, analytics, reports and machine learning. Sisense is the only business intelligence software that makes it easy for users to prepare, analyze and visualize complex data. Oi solutions run queries against streaming data feeds and event data to deliver analytic results as operational instructions. Contracted out to work with eg solutions as a test analyst. The company is listed on the alternative investment market aim of the london stock. She pioneered the introduction of industrial production management methodologies into the service sector and invented the eg operational intelligence software suite to embed these techniques into businesses.
Market guide for workforce management applications published. The company is listed on the alternative investment market aim of the london stock exchange egs. When implemented with their training programme for managers and team leaders to use this intelligence, eg guarantee improvements in operational results in short timescales. The best business intelligence software in 2020 technologyadvice. Oct 28, 2016 the contract will see the deployment of the eg operational intelligence software suite within the clients consumer banking division. You can also easily filter through tons of data with intuitive filtering e.
Working with clients throughout emea to implement the eg operational intelligence software suite whilst developing management practices. Operational intelligence software suite verint systems. First contract win through partnership with gci to distribute eg operational intelligence software within the public sector. The eg operational intelligence software suite prweb.
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